Customer Service

Payment Options

To place an order using a purchase order, email your purchase order to . For tax-exempt orders for print materials, include a copy of your tax exemption certificate with your order submission to avoid delays in processing your order. Online products delivered electronically, as well as Professional Learning tuition, services, and fees, are tax exempt.

Shipping Options

Your order can be shipped via Standard Ground, Second-Day, or Overnight service. Alaska and Hawaii customers, please allow an additional business day for delivery. Orders for in stock merchandise generally ship within four business days of the order date. Backorders are accepted and will ship when the item becomes available.

Sales Tax & Shipping Rates

All purchases made on our website are considered personal purchases and are deemed taxable in states where we collect sales tax. Contact Customer Service to place institutional orders eligible for tax exempt status.
Email: | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.

We currently collect sales tax for orders shipping to the states listed below.

Alabama, Arizona, Colorado, Hawaii, Idaho, Illinois, Louisiana, Massachusetts, Mississippi, Montana, Tennessee, Utah, and Virginia residents add appropriate state sales tax on subtotal.

Arkansas, California, Connecticut, District of Columbia, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Vermont, Washington, West Virginia, Wisconsin, and Wyoming residents add sales tax on subtotal plus shipping charges.

Shipping charges for ground shipping within the US are calculated as a percentage of order value, when shipped to a single location:
Up to $4,999   —   11.5% or $9.00 minimum
$5,000 to $14,999   —   10.5% of order value
$15,000 to $59,999   —   9.8% of order value
$60,000 to $99,999   —   9.2% of order value
$100,000 to $200,000   —   8.5% of order value
Over $200,000   —   8% of order value

Charges are per shipment and will be added to your invoice. Some states require that tax be calculated on merchandise plus shipping.

Contact customer service for priority rates or international destinations. Before completing your order you can calculate the shipping and tax rates. Refer to the shipping and tax section at the bottom of your shopping cart page.

Please provide a street address when ordering, or select Priority Mail if only a P.O. Box is available. Books should be received within 8-10 business days from the receipt of your order. If you must have a book sent by express, please call with instructions.

Returns

Returns must be accompanied by invoice and will be accepted only within the first 6 months of purchase. All returned products must be in print, unused, and in saleable condition. Please send your prepaid returns to:

Heinemann Distribution Center c/o Houghton Mifflin Harcourt | 465 South Lincoln Drive | Troy, MO 63379

Claims regarding shortages, or damaged or defective materials must be made within 30 days of receipt. Non-receipt of an order must be reported within 30 days of the invoice date. For more information, contact Customer Service.
Email: | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.

Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.

Defective or Damaged Books

Contact our customer service department within 14 days of receipt at 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 9:00 AM and 6:00 PM EST. They will see that a new book is shipped out and make any arrangements for return of the damaged book.

Cancelling an Order

If you'd like to cancel an online order you've recently placed, you may contact Customer Service.
Email: | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.

As online orders are often processed the day they are placed, we may be unable to cancel your order. Your customer service representative will be able to advise you of any available options.

Missing Books

If books are missing, contact our customer service department at 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 9:00 AM and 6:00 PM EST. They will research your order and make corrections as necessary. Any discrepancies on outbound shipments must be reported 14 days from date of invoice.

Contacting Authors

Our authors can be contacted through our mail referral service. Please address your letter to the author, c/o Heinemann, 125 High St., Boston, MA 02110. You may also ask us to forward your email to an author, though we do not have email addresses for all of our authors and may need to print your email and send it through standard mail.

Information for Authors

The My Account section of Heinemann.com is intended to be an all-around tool to help us serve you better and to give you access to the information you need in a timely way. Using the site you can:

• Let Heinemann Sales know where you're speaking so we can work with you to get your books or book flyers there
• Check the sales of your books
• Communicate with the various Heinemann departments

Proposal Submission Guidelines

If you have a proposal you'd like to submit for publication consideration, please review our guidelines for submitting materials. Also, please review our website to see if your work is appropriate for our list. We do not publish children's books, elementary textbooks, or novels.

Accessing Online Companion Resources

To access the online resources for curricular materials other than Fountas and Pinnell, log in or create an account using the Create Account or Log In buttons in the upper right of this web site. If you have not registered the book yet, enter the keycode under "Click here to register an Online Resource, Video, or eBook". Some keycodes also require that you enter a word from a specific page in the book. Once registered, you can access the materials at any time in the future by logging in again and clicking "View my registered Online Resources".

To access the Fountas and Pinnell Online Resources, please visit FP.pub/resources.

Confirmation Email Issues

If you place an order online, but did not receive a confirmation email, please contact our customer service department at or 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 9:00 AM and 6:00 PM EST. Please include your billing name, address, and the approximate date and time of your order. It is likely that we received your order, but, because of a typographical error in your email address or other mail server errors, the confirmation never reached you.

Error Message During Online Ordering

If you receive an error message, please copy the error message and send it to . It would be helpful if you included the type of computer you were using (Mac or PC), the browser and version number (e.g. Internet Explorer version 5.0), what page you were on in the site, and at what point the error occurred (e.g. when you clicked the checkout button). We will work quickly to fix the problem. In the meantime, if you would still like to place your prepaid order, please call 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 9:00 AM and 6:00 PM EST.

Changing the Billing/Shipping Address of an Online Order

Most in stock orders ship within a business day of being placed. Many ship the day the order was placed. If the order was just placed, our customer service department may be able to change the address information of your order. Please contact them at 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 9:00 AM and 6:00 PM EST.

Pre-Orders

Any not-yet-published title on our website may be preordered. The book description page of the website will provide a title's status and expected availability date. Your order will ship as soon as the book is available.

Online Order Tax

We must collect sales tax for the sale of tangible goods over the Internet. We currently collect sales tax for orders shipping to the states listed below.

Arizona, Colorado and Massachusetts residents add appropriate state sales tax on subtotal.

California, Connecticut, Florida, Georgia, Kansas, Kentucky, Maine, Maryland, Michigan, Missouri, North Carolina, Nebraska, New Jersey, New Mexico, New York, Pennsylvania, South Carolina,South Dakota, Texas, Vermont, Washington and Wisconsin residents add sales tax on subtotal plus shipping charges.

Purchase Orders

Online ordering is not currently set up to accept purchase orders. All online book orders must be prepaid and cannot be made with a purchase order. Special offers and discounts are applicable for prepaid online orders only. If you are using the website for pricing information to fax or mail a purchase order, web prices are applicable except when special offers are in effect. Standard school discounts are applied against list prices where eligible.

Purchase orders may be mailed, faxed to 603-547-9917, or emailed to . Our mailing address is: Heinemann | P.O. Box 528 | Portsmouth, NH 03801. Call toll-free 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 9:00 AM and 6:00 PM EST for inquiries. Online special offers and discounts are applicable for prepaid online orders only. Standard school discounts will be applied against list prices. Exclusions apply to special offers and bundles.

Canadian Distributor

Residents throughout Canada may order most books on this site from:

Pearson Education Canada | 195 Harry Walker Parkway | Newmarket, ON L3Y 7B4
Phone: 800.567.3800 | Fax: 800.563.9196 | Website: www.pearsoncanadaschool.com
Email:
Prices and discounts are not applicable outside the United States.

Australian Distributor

Residents throughout most of Australia may order most books on this site from:

Pearson Australia | Schools Division | 707 Collins Street, Melbourne, Vic, 3008
Phone: 800.656.685 | Fax: 800.642.270 | Website: www.pearson.com.au
Email:
Prices and discounts are not applicable outside the United States.

International Shipping

To ship an order internationally, you can order directly from Heinemann.

Heinemann | P.O. Box 528 | Portsmouth, NH 03801
Phone: 603.431.7894 | Fax: 603-547-9917 | Email:
Prices and discounts are not applicable outside the United States.

College Desk/Exam Copies

Professors who would like to examine a book for possible adoption in a college course should visit the college section of our website.

Exam Copies and Desk Copies
Exam copies are books being considered for adoption as a required student text in an applicable college course. Desk copies are for a professor who has adopted the book for their course and has not previously received an exam or desk copy of the adopted text. Exam copies do not need to be returned even if you choose not to adopt the book.

Packing Slips and Invoices
You will receive a packing slip with your order. This allows you to check your slip against what you've received. Packing slips will also indicate if a book is unavailable and provide the date of expected shipment when applicable. Invoices are mailed under separate cover and will show an amount due on the bottom right hand side. If you receive an invoice for an exam/desk copy with an amount to be paid, please contact the college department.

Review Copies

If you are a reviewer for a publication and are interested in reviewing a Heinemann title, please mail or fax your request, preferably on your organization's letterhead to:

Review Requests, Heinemann | 125 High St., Boston, MA 02110

You may also email your request to . Please include your name, the organization's name, address, the type of organization, and the organization's URL, if applicable. If possible, please send copies of the issue in which the review is published to the address above.

Please send all orders and correspondence to:

For assistance on wholesale, bookstore, catalog, and foreign accounts, please call 603-431-7894.

Employment Opportunities

To find available jobs at Heinemann, please visit the HMH Careers page at https://careers.hmhco.com/

International Customers

Please Contact Us to locate your local representative.

Media Inquiries

For media inquiries about Heinemann or its authors, or to request a review copy, please contact .

Permissions Information & Requests

All requests to copy or reprint from Heinemann, firsthand, or Boynton/Cook publications must be submitted in writing to the Heinemann Permissions Department. For information and guidelines about requesting permissions, please visit the Permissions Information & Requests page.

PLEASE NOTE: We are not affiliated with Heinemann Publishers Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine who to apply to for permission.

Foreign and Translation Rights

Publishers inquiring about translation rights to Heinemann publications may submit correspondence in writing by fax, email, or postal service to the Foreign Rights Department. Requests should include the author's name, book title, copyright year, and foreign language of interest.

Foreign Rights Department
Heinemann | 125 High St., Boston, MA 02110
Email:

PLEASE NOTE:
We are not affiliated with Heinemann Publishers Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine who to apply to for permission.

Bids & Contracts

Lori Lampert, Manager Sales Operations & Contracts
Heinemann | P.O. Box 528 | Portsmouth, NH 03801
Phone: 603.602.9072 | Email: